Ashley Zelonis, NP

NP Ashley Zelonis showed excellent customer care

I felt like my concerns were blown off, not important. I advised that the lesion was still in my mouth, she looked at the area and felt around. That was the entire assessment. No complete head and neck assessment even though in the dictated notes she documented that she did a complete assessment. I asked what it was and she said it felt cystic but didn't think it was anything. This was not reassuring. I stated the plan at this appointment was to do a biopsy if it was still there. She didn't further explain anything again don't reassure me of anything. She didn't further the biopsy then said the lab has been on it lately and she would send me a message in the portal about the results. I just looked at her like you are joking. Biopsy result either good or bad by the portal. All I could think of was how cold, how uncaring wow I really am just a number that Emory doesn't care about. She also said to follow up with with Dr Schmitt at my next appointment, that appointment is in over 8 months, January of 2027. Again I thought I cannot believe this, a former oral cancer patient who is concerned about a new lesion and all I am worth is a message in the portal. Then the portal message came,as cold and uncaring as I expected. Please see your biopsy results. It was benign. No concerns for cancer. Have a great day! No explanation what it was, nothing. As a nurse I knew what it was but my husband had to use google to understand what it was. I am assuming that when she dictated the office visit she must have confused me and another patient. The dictated note was quite lengthy and extensive and majority of the information did not happen in the visit. Like I stated earlier, she only looked in my mouth, no complete assessment was done. Also the assessment at the bottom regarding safety was not completed at all. I did not complete any questionnaires for this appointment, nothing was verbally reviewed so the bottom third of the note must belong to someone else. Overall this experience has been frankly horrible. I did not have confidence in the provider, I felt like my concerns were not worth her time, and then the cold, impersonal portal message just proved that I am not important and just a number in the system.

I didn't know cancer could be this fun. (Just kidding) Great experience. My visit with Ashley allayed some doubts and fears I developed under another provider.

She was thorough, listened to my complaint, seemed concerned, verbalized what she thought the plan should be

Ashley Zelonis was great. Thourough and professional.

My provider was very concerned about my health

I appreciate Ashley and her attention to detail. She explains and willingly answers questions without making me feel rushed! Thank you

Ashley is exceptionally good and caring!

Ashley is friendly, kind, and compassionate even about my other medical conditions. She always explains any new results completely.

She was very nice and friendly.

Everything was very good thanks

Ashley was wonderful. Very knowledgeable and gentle with the procedure.

Good

Nothing but great services

Listened to my concerns and provided me with a referral.

Excellent

She was professional, but concerned, and friendly. An excellent experience.

I have and will continue to recommend and give praise for each of the three Emory Hospital locations I have experienced. Winship, midtown (down from Winship) and the Clifton location.

Good

Very good

Very attentive and answered all my questions and concerns

They were on Top of their Job at all times

Always professional

Very good!

Confident my concerns will be heard and addressed

She was wonderful

Explained why one of my complaints was a problem but no solution or suggestion offered.

Good

Ashley was superior in patient engagement and provided all information I requested regarding my procedure. Comforting as well. Kudos.

No bedside manner whatsoever. No genuine concern displayed.

Felt cared for by extra precaution in diagnosis prior to final treatment.

Good

Ashley has been caring for me since I finished my radiation and began my follow upCare. She is skilled,knowledgeable,attentive,and supportive. I appreciate her willingness to listen and her expert and practical advice. She is genuinely interested in me personally,and I have been very lucky to remain in her care. She is a treasure.

Ashley Z. Is an excellent provider. Professional, listens well, answers all my questions fully.

Very professional, thorough, and courteous!

The people I met during my appointments were very professional, kind and friendly. Excellent

Good

Emory has been great in this trying times

I appreciated her attention to my concerns

Love coming to Emory

My care was outstanding and life saving

Ashley did a wonderful job of diagnosing and explaining everything.

Good

Ashley was prepared to discuss and explain my CT scan and assure me that my post treatment results continue to look great. Her examination of me also confirmed positive results. We discussed future appointments and scans as well as personal goings on. She always asks me about my life and has such a beautiful spirit . I'm so grateful to be under her care.

Good

Ashley is awesome!

Patiently answered all my questions. I didn't expect the news I got and she understood that.

Ashley is couch an asset to Emory! She is always pleasant , friendly, professional, and concerned with all aspects of the care you are receiving . She is an absolute joy to see. All cancer patients are struggling and she makes the journey as comfortable and reassuring as possible. I'm sure she has touched several lives with her kindness . Just Prescious!

Provider was not trust worthy or believable. What I was told contradicted what I was told on previous visit. Said I didn't have cancer anymore even though I still feel it in my throat and have pain/discomfort. Pet scan results not fullly explained to where I understood.

Your care givers are excellent

Ashley has been great! It's almost too bad that my five years of care is up as I won't be seeing her again. She's a great professional.

Everyone was professional, caring and helpful

The NP answered every question I had & explained everything

Ashley was attentive and knowledgeable and helpful in trying to resolve my problem.

Very attentive to questions and concerns.

I haven't been to many hospitals, but I would believe Emory provides services and Health Care as well as almost any hospital out there. The Doctors and staff are all excellent, knowledgeable, talented and personable.

Very good

EVERYONE WAS VERY PROFESSIONAL IN THEIR JOBS, MADE ME FEEL VERY COMFORTABLE.

To be fair..she is a NP and did say I will have another appointment before my surgery and will be able to speak to the actual surgeon then.

Exceptional care never saw doctor at this visit but all who cared for me were very knowledgeable